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User support agent, Vilnius

Trumpa antraštė: User support agent

Darbo sritis: Informacinės technologijos

Profesija: Kita

Miestas: Vilnius

Aprašymas

<table><tr> <td colspan="2" align="left" class="jobadCompanyName" itemprop="hiringOrganization" itemscope itemtype="http://schema.org/Organization">Storebrand Baltic, UAB</td> </tr> <tr> <td colspan="2" class="jobadDescription" itemprop="description"><html><head><meta http-equiv=Content-Type content="text/html; charset=utf-8"></head><body link=blue vlink=purple style="padding: 0px; margin: 0px;"><table border=0 cellspacing=0 cellpadding=0 style='font-size:10.0pt'> <tr> <td width=306 valign=top style='padding:0cm 0pt 0cm 0pt;'> <img width=306 height=378 src="http://www.jrstudio.eu/storebrand/image007.png"> </td> <td valign=top style='background:#ebebeb;padding:0cm 16pt 0cm 16pt;'> Storebrand Group renders financial services to 1,9 million private clients, companies and state institutions. The Storebrand [stu:rebran] IT department alone consists of over 300 highly competent people in Oslo, Stockholm and Vilnius. At the forefront of technology, our systems portfolio is continuously adjusted to meet new requirements, and to deliver on the business strategy. Storebrand is an equal opportunity employer that aims to treat all employees fairly and respectfully and, moreover, is also a socially responsible and environmentally friendly company. <img width=162 height=34 id="Storebrand logo" src="http://www.jrstudio.eu/storebrand/image002.png"></td></tr><tr> <td colspan=2 valign=top style='padding:0cm 5.4pt 0cm 5.4pt;'> &nbsp; We are looking for User Support agent in IT Operations & Security [Norwegian] The job: § &nbsp; User Support is the primary contact for all users in Storebrand/ SPP regarding service disruptions, service requests and application support in Norway, Sweden and Lithuania; § &nbsp; User Support is responsible for helping the users back in ordinary business as soon as possible, whether it is by restoring a service or informing about an available workaround. User Support´s main task: § &nbsp; Log all incidents / service requests (Incl. categorization and prioritization); § &nbsp; Provide 1st-line investigation and diagnosis; § &nbsp; Resolve those incidents/ requests if possible; § &nbsp; Escalate incidents/ requests if they are not solved within agreed time; § &nbsp; Keep users informed of progress; § &nbsp; Close all incidents/ service requests. User Application Scope: § &nbsp; User Support is offering support on many Applications that are mainly developed internally at Storebrand /SPP. For example CRM, Customer Master, other sales- and most of our web solutions; § &nbsp; All support is in Swedish or Norwegian but we also need to be good in English to communicate to our colleagues in IT. Qualifications § &nbsp; IT literacy; § &nbsp; Good command of Norwegian, both spoken and written § &nbsp; Knowledge of Storebrand's systems is an advantage. Personality: § &nbsp; Enthusiastic and service minded; § &nbsp; Able to work under pressure; § &nbsp; Solution oriented;§ &nbsp; Works well both alone and in cooperation with groups in a virtual team; § &nbsp; Organized and structured working methodology; § &nbsp; Willing to make continuous improvements. We offer: § &nbsp; an important role in an highly competent international development team with projects across national borders; § &nbsp; interesting tasks in a fast paced working environment and the freedom to make an impact in an agile environment. </td></tr><tr> <td colspan=2 valign=top style='background:#ebebeb; padding:0cm 5.4pt 0cm 5.4pt;'><img width=80 height=79 src="http://jrstudio.eu/storebrand/stb.lt-qrcode20.png" align=left hspace=12>Interested? Submit your CV to <a href="mailto:PlayIT@storebrand.lt">PlayIT@storebrand.lt</a>.Any questions? Call +370 688 74550. Only those, who meet our requirements will be notified. Confidentiality guaranteed. </td></tr></table></body></html></td> </tr> <tr> <td colspan="2" class="jobadPosition" align="left">USER SUPPORT AGENT (NORWEGIAN)</td> </tr> <tr> <td colspan="2" class="jobadDescription" itemprop="description"></td> </tr> <tr><td colspan="2" class="jobadVideo"><iframe width="690" height="430" src="//www.youtube.com/embed/BTHh6liFRdE" frameborder="0" allowfullscreen="true"></iframe></td></tr> <tr> <td colspan="2" class="jobadSingleLine">Education required&nbsp; Higher education (bachelor)</td> </tr> <tr> <td colspan="2" class="jobadSingleLine">Languages required&nbsp; English, Norwegian</td> </tr> <tr> <td colspan="2" class="jobadSingleLine">Work experience required&nbsp; 0-2 years</td> </tr> <tr> <td colspan="2" class="jobadSingleLine">Working time&nbsp; Full-time work</td> </tr> <tr> <td colspan="2" class="jobadSingleLine">Start of work&nbsp; ASAP</td> </tr> <tr id="locationrow"> <td colspan="2" class="jobadSingleLine">Location&nbsp; Vilnius</td> </tr> <tr> <td colspan="2" class="jobadSingleLine">Position&nbsp; Specialist</td> </tr> <tr> <td colspan="2" class="jobadContact">Contact information:</td> </tr> <tr> <td colspan="2" class="jobadSingleLine">Contact person&nbsp; Diana </td> </tr> <tr> <td colspan="2" class="jobadSingleLine">E-mail&nbsp; <a href="mailto: PlayIT@storebrand.lt">PlayIT@storebrand.lt</a></td> </tr> <tr

Kita informacija

Skelbimas atnaujintas: 2015.11.24 01:00
Skelbimas įdėtas: 2015.11.24 01:00
Peržiūros: 684